Refund policy

Return/ Refund policy

Returns: We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

Refund: We have a 5-days refund policy only on Bridal Dresses and Evening Gowns above USD 200.

To be eligible, you must meet these requirements:

• Your item must be in the same condition that you received it, unworn and unused.
• Your item must have all the tags, including any hangtags attached and in its original packaging.
• Items must be in a condition suitable for resale.
• You will need the receipt or the original proof of purchase
• Sale items are not eligible for return.
• Certain types of items cannot be returned, like custom products such as special orders or personalized items.
• The customer is responsible for shipping fees to send the order back to Lili’s
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

To start a return, you can contact us at: info@shoplilis.com or by whatsapp at: +5978757991. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via the contact info above.

We will notify you once we’ve received and inspected your return, and let you know if this was approved or not.